How We Align with Your Long Term Business Goals

Date posted: 13.02.2023

We pride ourselves on our service-centric nature, we truly believe that combined with our unique product portfolio, it helps us to maintain long-term partnerships.

But instead of just telling you what you want to hear, we can prove our focus on longevity with cold hard facts. As of 2023, 56% of our entire customer base has been with us for over 5 years, and 32% of our entire customer base has been with us for over 10 years. Figures we are truly proud of.

So how do we do it? What’s our je ne sais quoi? Sorry to disappoint, but we are just very good at what we do and put our customer’s needs first. We do this by:

Building Rapport

You can’t have a solid relationship without rapport, can you? We assign a technician to you, so you always have a familiar face who will go on to develop extensive knowledge of your site.

So no more following the next new technician, directing them to all the washrooms and getting them up to speed, just to do it all again on the next visit - because who has time for that?

Being Transparent

We would like to say we underpromise to overdeliver. But we don’t. We simply know our onions too well. Instead, we provide you with pinpoint accurate data based on calculations and applying our vast experience from sites we already service.

We won’t bombard you with jargon either. Instead we present this data to you in a clear way, explaining where our figures come from.

Always Being on Time

To quote the phrase from a popular 00s R&B song, we are always there when you call, and always on time.

We operate on an always-on-time, right-first-time policy. Not only do we show up when expected, but we will get the job done right - thanks to extensive technician training and an in-house developed scheduling system.

Furthermore, should you require us unexpectedly, for example as a result of vandalism, we aim to respond within 48 hours.

Keeping the Magic Alive

We believe in keeping things interesting by continuously innovating and adding to our product range. Furthermore, regular catch ups from the team are put in place to ensure all is well at your site and so you are up to date with our latest developments.

To conclude, we really do get excited to work with new people. However, we go into them partnerships thinking about the long term.

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